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- How do I get an update on my Click & Collect order?
- Why can't I place my Click & Collect order?
- Cancelling and Making Changes to a Click & Collect
- Click & Collect
- Order tracking
- Order and Delivery Issues
- The item I bought is damaged/faulty, how can I resolve this?
- What is a split order
- Do you deliver to PO boxes, locked bags and roadside mailboxes (RMB)?
- Do you ship bikes?
- Shipping and Delivery
- Pedal Bikes Warranty Information (2020-2022)
- Pedal Bikes Limited Warranty Information
- General Warranty and Product Fault Information
- Submit a Warranty
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Does 99 Bikes offer store credit for refunds or exchanges?
- What is new condition and packaging for returns and exchanges?
- Perfect Ride Guarantee
- Returns - Refund and Exchange
- An item is in-stock but when I add it to cart, an out of stock error appear?
- What does Pre-Order mean?
- What does Out of Stock or Unavailable mean?
- The bike I want is not at my local store, how do I order this?
- I need help or experienced an error when checking out, who can help me?
- Can I make changes to my online order?
- Is this Product in stock?
- Club 99 Annual Spend Vouchers (2025–2026)
- Contact Online Customer Service Team
- Contact a Store
- I joined Club 99 in-store. How do I shop online?
- Club 99 Membership
- When will you send my $25 Gift Card?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- I bought a Club 99 Membership but can't log into my account online?
- How does the First Free Tune Up work?
- Win a Cycling Holiday + Full Cycling Gear From Explore Worldwide & 99 Bikes
- Warners Bay Store Promotions - Terms & Conditions
- 99 Bikes Product Review Monthly Prize Draw
- Jetblack Victory Training Fan Promotion - July 2026
- Customer Resubscription and Marketing Consent
- Win Back Rewards Voucher
- $20 New Leads First Time Order Voucher
- $15 Club 99 Member Welcome Voucher
- Multibuy Tubes Offer
- 99 Bikes Green Team 2026 – Terms & Conditions
- Win a Family Holiday & Bike Package valued at $2800
- Electric Bike Sale Terms & Conditions
- Zip Money 24 Months Interest Free
- Terms and Conditions: Club 99
- Privacy Policy
- Online Terms of Sale
- E-Bike Test Riding Policy
- Price Protection Guarantee
- Terms and conditions: 99 Bikes Database
- 5% Best Price Guarantee
- Perfect Ride Guarantee FAQ's
- 2026 Cube ACID Carbon Hybrid Crank Arm Recall
- Raven Onyx Dirt Jump Bike Recall
- Pedal Zap & Crush (2016/2017) Voluntary Recall
- Silverback Skid 16" Kids Bike (2020) Recall
- Ryfe Sasquatch Pedal 6 Pin (2020) Recall
- Norco Storm 4 & Storm 5 Mountain Bikes (2021) Recall
- Cube Agree C:62 Carbon Fork Recall
- Pedal Pacer 2 MD Recall
- CUBE SL Road (2021) Product Safety Recall
- Pedal Clipper Safety Recall
- Shimano Voluntary Crankset Inspection
- Magnum X4P U-Lock Safety Recall
- Pedal Packer Cargo Bike Recall
- 2025 Norco Sight VLT CX C1/C2/C3 Bike Recall
- Cube Acid MTB Hybrid GEN4 Pro Bike Crank Arm Recall
- Cube23 Longtail Sport Hybrid 725 Swamp Grey Reflex Bike Recall
Service Plans
Terms & Conditions
- Must be a Club 99 Member
- Only available with a new bike purchase
- 12 months begins at invoice date
- Linked to serial number and not transferable to another bike or customer
- Redeemable in any store
- Parts to be fitted only purchased at 99 Bikes
- Not available for purchase to group or corporate purchases.
- Not available for bikes used for commercial use
- Not available for purchase by staff members
Service Plan will auto expire at the end of 12 months
99 Bikes acknowledges the Traditional Custodians of the Land on which we live, work and ride, and pay respects to Elders past and present
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Product Comparison
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